BPO /Call Center Interview Questions-Answers,Tips,Do and dont’s

What is the difference between the inbound and outbound call centers ?

The difference between the inbound and outbound call center is very logical .An inbound call center will allow the calls to be made at the call centers whereas the outbound call center will allow the call out of the office.Inbound call center handles companies service department whereas the outbound call center handles companies sales department.or
THERE ARE TWO KINDS OF BPO’S
1) INBOUND – YOU WILL HAVE TO RECEIVE THE CALLS.
2) OUTBOUND – YOU WILL HAVE TO MAKE THE CALLS.

WHERE DO YOU SEE YOURSELF IN 5 YEARS?

Occasionally an interviewer unearths some important information regarding a potential employee’s longevity by asking this question. If you plan to go to graduate school, take a vacation tour, or move to a distant state, do not mention these plans to the interviewer under any circumstances. You will be considered a hiring risk no matter how strong your skills.

Remember that the main concern throughout the interview is to fill the open position with someone who will be successful in it. Say something like, First, I’d like to gain a solid foundation in the position you are considering me for, so that I am effective and successful in it. I’m sure that as I continue to grow, there will be opportunities within the company to offer me upward professional growth and new challenges.

WHAT INTERESTS YOU MOST ABOUT THIS JOB?

The interviewer is looking for your areas of enthusiasm “ where you will put the most energy into the job. Make sure your strong areas match the needs of the company’s needs.

Answer this question with a question. Ask the interviewer to clarify the position for you before you answer, so that I can be sure not miss any key aspects of the job. Then match your interest areas with the key components of the job.

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